Portfolio Management

Customers are increasingly expecting to interact with your brand in new and more personal ways.

They expect your customer services team to be proactively listening and building relationships with them in the places they want to communicate. They expect your product development teams to ask for their ideas so that your products meet their needs. They don’t want to be passive consumers.

Popular social media tools like blogs, Twitter and Facebook provide free opportunities to connect with your customers. But, if you have a large, diverse customer base, co-ordinating, checking, responding and regularly updating a portfolio of social media accounts to make the most of these connections can be a full time, skilled role.

Establishing Your Portfolio

TConsult can work with you to establish a full portfolio of social media accounts to suit your customers and integrate these with your overall web presence.  We provide specialist training to your staff to ensure that these powerful, direct communication channels are used to maximum effect to increase customer satisfaction, involvement and sales.

Managing Your Portfolio

You might find it is more practical for your business to get us to update your social media accounts.  We work with your local staff to create convenient channels of communication so you have the reassurance that your customers are being fully attended online with regular updates and quick response times from skilled writers, whilst you also get the benefits of regular feedback – direct to the staff who can action change quickly.

To discuss how TConsult can help your company harness the power of social media, please contact us.